Underwood Surgery

139 St. George's Road, Cheltenham GL50 3EQ

Park Campus


Opening Times

Day Times
Monday 09:00 - 13:00
Tuesday 09:00 - 17:00 (Contraception Clinic 14:00)
Wednesday 09:00 - 17:00
Thursday 09:00 - 13:00
Friday 09:00 - 13:00
Weekend CLOSED

Appointments - 01242 714400

If you need a review of your contraceptive pill, or asthma medication then please make an appointment with one of the nurses.

If you need a review of your implant or coil then book into the Sexual Health and Contraception Clinic to see Dr Kate Philpot or Sister Sue Foster on a Tuesday afternoon.

Our Nurse Practitioners can also deal with minor medical problems such as sore throat, colds and urinary infections. If necessary they can ask a doctor to see you.

If you have a complicated new problem, for example depression, or multiple problems then please consider booking a double appointment with a doctor.

If you are consulting a doctor about a existing problem then please try and book routine appointments with the GP who previously dealt with your illness. This may be difficult at the Medical Centre if the doctor only consults at a time e.g. when you have a lecture. It may be that you have to book more than a week ahead, book an appointment at the Underwood Surgery, or book with another GP in order to get a suitable appointment time.

If there is no appointment available soon enough, e.g. you need advice immediately, then the receptionist will ask if you would like to speak to the Triage Doctor. Every morning and afternoon there is a duty doctor available who can phone you back - this is the Triage Doctor. The doctor will listen to your problem and may book you into a reserved appointment slot later that day or at a later time.

Doctor's Surgery Times

  • 10:00 - 12:00 Monday to Friday
  • 14:00 - 16:00 Tuesday and Wednesday

Nurse's Surgery Times

  • 9:00 - 12:30 Monday, Wednesday, Friday
  • 14:00 - 16:00 Tuesday

Sexual Health and Contraception Clinic

  • 14:00 - 16:00 Tuesday

This clinic is intended mainly for female sexual health. As mentioned above you can book into any doctor or nurse's Surgery for contraception advice and provision. Dr Kate Philpot and Sister Sue Foster however run a Sexual Health and Contraception Clinic at the above time by appointment only. They can deal with more complicated sexual health and contraception problems as well as provide amongst various contraception options, Subcutanous Implants (Nexplanon) and Intrauterine Contraceptive devices (coils). You can also make a telephone appointment at the end of one of these clinics for advice.

Physiotherapy Service

There is a physiotherapist based at the Medical Centre. If you are a student with a sporting injury which needs medical attention, you should attend Accident and Emergency before 48 hours has elapsed. However, if you have any longer term conditions, you can attend our physiotherapy clinic between 10.00 and 12.00 on Tuesday mornings. As this is a drop-in service, please arrive by 11.30 to make sure there will be time for you to be seen.

Other Notes

Please note the appointments line 01242 714400 will close over lunchtime.

The emergencies / enquiries line at the main branch 01242 580644 is always available if you need to speak to someone urgently.

The Medical Centre is occasionally closed in the afternoon for staff training.

During College vacations the Medical Centre is shut and you should contact the Main Surgery.

Visits - 01242 520022

If you need to see a doctor and really don't think there is any way you can get to the Surgery, please telephone 01242 520022 as early in the day as possible. It helps the doctors to plan home visits if your requests could be made before 10:30. Any medical information you can give to our staff is helpful to the doctors, as a visit may not be clinically necessary. A doctor will call you back to discuss the best way to treat the problem.

Out of Hours - NHS111

When the Medical Centre is closed the Underwood Surgery may be open. Please phone 01242 520022 if you require a Surgery appointment or 01242 580644 for a visit or in an emergency.

When both surgeries are closed the emergency telephone line 01242 580644 will be automatically diverted to NHS111. A Health Care Operator will ask for your name and a description of the problem that you have. Please only use this service for urgent problems or emergencies.

Please be ready to give your name, date of birth, address, telephone number and details concerning your problem.

A doctor may then phone you back to discuss the problem. You may be given advice, asked to attend the Primary Care Centre at Cheltenham General Hospital or a doctor may visit you. Sometimes they may advise that you go to an Accident and Emergency Department. They may suggest calling a ambulance.