Underwood Surgery

139 St. George's Road, Cheltenham GL50 3EQ

Easter Closing Times

Easter Opening Times

Opening Times

Day Times Extended Hours
Monday 08:30 - 18:30 07:00 - 08:00
Tuesday 08:30 - 18:30 07:00 - 08:00
Wednesday 08:30 - 18:30 --
Thursday 08:30 - 18:30 --
Friday 08:30 - 18:00 --
Weekend CLOSED --

Appointments

To book an appointment call 01242 520022

The appointments line is closed over lunchtime (13:00 - 14:00)

Please try and book routine appointments with your usual doctor. If you have a repeat prescription then you will have a usual doctor. However it may be that you have to book more than a week ahead in order to get a suitable appointment.

If you have a new problem it is generally best to book for an appointment with your usual doctor. However if an appointment is not available soon enough, then book for a different GP. The doctor will either manage this problem for you or suggest that you see your usual doctor for follow up.

If you have a complicated new problem, for example depression, or multiple problems then please consider booking a double appointment.

If there is no appointment available soon enough, e.g. you need advice immediately, then the receptionist will ask if you would like to speak to the Triage Doctor. Every morning and afternoon there is a duty doctor available who can phone you back - this is the Triage Doctor. The doctor will listen to your problem and may book you into a reserved appointment slot later that day or at a later time.

Extended Hours

Call 01242 520022

These appointments are for routine matters only: for any urgent care during these hours you should contact the Out of Hours service in the usual way by telephoning.

Please note that because there is no hospital laboratory collection service during these extended hours, the doctors cannot take blood samples, swabs or smears during these appointments.

They are happy to see patients for any routine matters but if any of these tests are required, you will need a follow-up appointment with a nurse or phlebotomist during our normal working hours between 08:30 - 18:00

Out of Hours

Call NHS 111

In the Out of Hours phone NHS111 for help not the Surgery as our phone will only forward you to this number anyway. Please only use this service for urgent problems or emergencies that cannot wait until the Surgery reopens.

The phone will be answered by a Health Care Operator. The Operator will ask for your name and a description of the problem that you have. They may ask questions that seem irrelevant but please be patient as they have to follow a national set of computerised questions called "NHS Pathways". Sometimes they may put you on hold and ask a more experienced health adviser for assistance.

A doctor may then phone you back to discuss the problem. You may be given advice, asked to attend the Primary Care Centre at Cheltenham General Hospital or a doctor may visit you. Sometimes they may advise that you go to an Accident and Emergency Department. They may suggest calling a ambulance.

Disabled Access

We have disabled car parking spaces with a ramp to the entrance. All consultation rooms are on the ground floor with easy access.

We also have the following facilities:

  • Disabled toilets
  • Automatic doors
  • Lowered reception desk

Car Parking

A car park is provided for patients who are visiting the Surgery, with designated parking spaces for the use of disabled patients.

Please park only in the spaces provided and ensure you are not blocking the exit of a doctor who may be called out on an emergency.

Please note that no responsibility can be accepted by the Practice for damage caused to any vehicle using the car park.

Automated Self Check-In Touch Screen

This is a simple to use system that enables the patient to check themselves into our appointments system.

Should you feel uncomfortable about using such a system, you can obtain help, or book in with our Reception Staff in the traditional manner.

Visits

Call 01242 520022

It helps the doctors to plan home visits if your requests could be made before 10:30. Any medical information you can give to our staff is helpful to the doctors, as a visit may not be clinically necessary.