Underwood Surgery

139 St. George's Road, Cheltenham GL50 3EQ

Links & Patient Resources

Online Booking and Repeat Prescription Service

To use the SystmOnline service, you will need to visit the surgery in person to request a user name, password & a Guide for Patients. You cannot register for this service online because your identity needs to be verified. You can read more on our SystmOnline page.

Once you have registered, you can sign in on the following page:


In comments section state:

  • The name of your pharmacy, but only if your pharmacy collects from the practice and you would like them to do so.
  • Stamp-addressed envelope left
  • You want to collect it in person from the main practice

Collection of Prescriptions

Pharmacies offer a service to collect prescriptions from the Surgery on behalf of patients. The pharmacies then get the medicines ready for patients to collect direct from the pharmacy, which saves patients a trip to the Surgery. If this service would help you, please contact your local pharmacy to find out if they can offer this.

How are we performing? - NHS Choices

NHS Choices duplicates information on our website, but it also allows you to compare our services with other practices:

Underwood Surgery on NHS Choices

It also shows comments from any member of the public. We prefer any comments to be made by email or into our suggestions box, but if a comment is added on this website then we will try to respond to it online.

Write a review on Underwood Surgery

How are we performing - Quality and Outcomes Framework

The Quality and Outcomes Framework (QOF) is the annual reward and incentive programme detailing GP practice achievement results. QOF is a voluntary process for all surgeries in England and was introduced as part of the GP contract in 2004. QOF awards surgeries achievement points for: managing some of the most common chronic diseases e.g. asthma, diabetes

  • how well the practice is organised
  • how patients view their experience at the Surgery
  • the amount of extra services offered such as child health and maternity services

QOF gives an indication of the overall achievement of a Surgery through a points system. Practices aim to deliver high quality care across a range of areas for which they score points.

Visit QOF results then enter "Underwood Surgery" in the search bar to see how we are doing compared to other practices.

NHS 111

NHS 111 is available 24 hours for advice concerning Medical Problems. If you are not sure if you should phone a doctor 'in hours', then you can use this service instead.

You will receive advice from a specially trained health adviser, or nurse. During Out of Hours, when the Surgery is closed, all Gloucestershire calls are handled by NHS111. In Gloucestershire the service is run by Harmoni.

Health Watch

From 1st April 2013 Healthwatch became responsible for providing the public with local information to help them make informed choices about their health and social care needs. This service provides a single point of access for information and advice.

You can look for information using the 'find a service' search tool, by telephoning 0800 652 5193 or emailing info@healthwatchgloucestershire.co.uk and one of the Healthwatch team will help you.


In January 2016 the Surgery was rated by CQC as 'Good'.

The inspectors felt that we needed improvement in the way that we organised chaperoning by non-clinical staff e.g. training given to our receptionists. They also commented that we do not have a Vulnerable Patients Register. We have shared these findings with our Patient User Group.

Action we have taken: We have updated our training for receptionists and now review our Vulnerable Patients each month.

We are pleased that we were found to be 'Good' in all other areas.

GP Earnings

From 1st April 2016 the Surgery is required to publish average GP NHS earnings:

[GP Earnings 2017.pdf]