We are a family Medical Practice with 10,000 patients in Cheltenham, Gloucestershire. This website provides information for patients and prospective patients.
If you are interested in registering then please visit the practice ensuring that you bring with you the proof of identity as listed on the Registration page
If you have trouble with reading our website, you can customize the size and appearance by clicking here (or on the accessibility button at the bottom of any page)
Newsletter and information about electronic prescribing
On the 13th November the Surgery started electronic prescribing. Please read the latest newsletter by clicking on the download button to learn more
Newsletter 11/2014 (.pdf)
Online Booking and Repeat Prescription Service
- to access SystmOnline, click here for the login page
The Surgery would like to encourage more patients to use our Online Service. You can now book available appointments 24 hours a day and check/request your repeat prescriptions 24 hours a day on any computer webbrowser. You can also amend your personal details.
To use the SystmOnline service, you will need to come to the Underwood Surgery to request a user name, password & a Guide for Patients. You cannot register for this service online because your identity needs to be verified. If you are not known to the receptionist she may need to ask you for photo-identity. e.g. driving licence.
If you have an iPhone, iPod touch, iPad or android device, you can download the SystmOnline App by clicking a button below:
If you are travelling abroad and need advice or vaccines, please click here
If you care for somebody then please note that we have lots of information in our waiting room which may be helpful to you. Alternatively click on the hyperlink below. If you register as a carer with us then we can provide additional support; let a receptionist know and we can make a note on your record. It would be useful to know who you are caring for but you don't have to tell us.
If you are a carer and register with Carers Gloucestershire then you can receive additional support and even financial help. e.g. emergency support scheme, time out for carers service, Carers Counselling Service.
Patient Participation Group
In conjunction with suggestions from our Patient Participation Group and following national advice we have placed The Friends and Family Test cards for patients to complete at the entrance to the Surgery. This replaces the annual patient survey. It would help the Surgery and the Group if you could anonymously complete one of these.
If you would like to learn more then read the lastest Newsletter. Please click the download button below:
Newsletter 11/2014 (.pdf)
If you would like to see the results of our survey from 2013 then please click the download button below:
Practice Survey 2013 (.docx)
We are still looking to recruit more members to our Patient Participation Group, so if you are interested, please email us on: firstname.lastname@example.org
Computer Update (I.T)
Please click the download button below for information concerning the Surgery I.T. developments
Statement of Intent (.doc)
We have a large waiting room and car park with disabled spaces and a bicycle park.
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This website is provided for information only. No claims are made of accuracy or validity, and no responsibility will be taken by the author for events arising from the use of information provided... Read more
If you are visually impaired, or have trouble in reading our website, you can customize accessibility settings by clicking here. The link to these settings is also available at the bottom of every page on our website.
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