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Welcome to the Underwood Surgery, 139 St. Georges Road Cheltenham GL50 3EQ. To make an Enquiry call 01242 580644, to make an appointment please call 01242 520022

INTRODUCTION

We are a family Medical Practice with 10,000 patients in Cheltenham, Gloucestershire. This website provides information for patients and prospective patients.

If you are interested in registering then please visit the practice ensuring that you bring with you the proof of identity as listed on the Registration page

Our website is designed with simple usability in mind. You can read it like a book using the turn page buttons at the bottom to help those on mobile or tablet


ONLINE BOOKING AND REPEAT PRESCRIPTION SERVICE

The Surgery would like to encourage more patients to use our Online Service. You can now book available appointments 24 hours a day and check/request your repeat prescriptions 24 hours a day on any computer webbrowser. You can also amend your personal details.

To use the SystmOnline service, you will need to come to the Underwood Surgery to request a user name, password & a Guide for Patients. You cannot register for this service online because your identity needs to be verified. If you are not known to the receptionist she may need to ask you for photo-identity. e.g. driving licence.

If you have an apple device then you might want to click on the badge below to download the application for Apple iOS.

TRAVEL ADVICE

If you are travelling abroad and need advice or vaccines, please click here

IMPORTANT INFORMATION CONCERNING NHS ANONYMOUS ACCESS TO PATIENT RECORDS

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help provide a full picture. This will allow the NHS to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.

You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you do not want information that identifies you to be shared outside your GP practice, ask the practice in writing to make a note of this in your medical record. This will prevent your confidential information being used other than where necessary by law, (for example, if there is a public health emergency).

For more information select one of the following downloads

Patient information leaflet(.pdf)
Download File

Patient FAQs(.pdf)
Download File

PATIENT PARTICIPATION GROUP / NEWSLETTER

In conjunction with our Patient Participation Group, earlier this year we carried out a survey concerning influenza clinics and your opinions concerning the plans for the NHS to use your anonymous data.

If you would like to read the Newsletter or details regarding our last survey then please click the download buttons below:

Newsletter Feb 2014 (.pdf)
Download File

Patient Participation Group (.docx)
Download File

We are still looking to recruit more members to our Patient Participation Group, so if you are interested, please email us on: underwood.reception@glos.nhs.uk

FACILITIES

We have a large waiting room and car park with disabled spaces and a bicycle park.


 

DISCLAIMER

This website is provided for information only. No claims are made of accuracy or validity, and no responsibility will be taken by the author for events arising from the use of information provided... Read more


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